Digital and Information Access

A communications team needed to confirm their website complied with AODA and WCAG 2.2 requirements ahead of their Multi-Year Accessibility Plan update.

What we delivered:

• A full website accessibility review (homepage, subpages, PDF library, forms)
• Testing using keyboard navigation and screen-reader tools
• Identification of key issues such as:
  • Poor color contrast
  • Missing alt text
  • Incorrect heading structure
  • Inaccessible online forms
  • Non-tagged PDFs
• A prioritized action plan with step-by-step remediation instructions for staff

Outcome:
Within 45 days, the company corrected all high-impact issues and improved their site’s accessibility score by over 40%. Staff now maintain accessible digital content using the updated internal “Accessible Content Checklist.”

A nonprofit organization was preparing for their annual report and needed their documents made accessible to donors, partners, and clients with disabilities.

What we delivered:

• Remediation of PDFs, Word documents, and PowerPoints
• Addition of alt text, descriptive links, logical reading order, tags, and styles
• Conversion to screen-reader–friendly formats
• Plain-language support to make content easier to understand
• Training for staff on how to create accessible documents moving forward

Outcome:
The organization published fully accessible materials for the first time. Donor feedback highlighted improved readability, and staff adopted new formatting practices that improved clarity for all audiences, not just those using assistive technologies.

A community program noticed that many residents struggled to complete their online intake and registration forms, resulting in lost referrals and increased staff time.

What we delivered:

• Review of registration and intake forms for accessibility, clarity, and cognitive load
• Simplified form flow with fewer required fields
• Improved labels, instructions, and error messages
• Ensured compatibility with assistive technologies
• Provided a digital accessibility checklist for future form development

Outcome:
Completion rates increased by 35% within two months, and staff saw a significant reduction in incomplete submissions. Participants with mobility, visual, or cognitive disabilities reported a much smoother experience.